Order cancellation policy
If you need to cancel an order, we recommend contacting us within 24 hours of placing it. We will do our best to assist with your cancellation request based on the order's actual status when we receive it. Whether the order can be canceled depends primarily on whether it has entered subsequent processing or shipping stages.
1. Cancellation Request Window
You can generally submit an order cancellation request within 24 hours of placing your order. Please note that this 24-hour period is the window for submitting a cancellation request. Submitting a request within this period does not guarantee that the order can be successfully canceled.
After an order is placed, it may proceed through order processing, warehouse fulfillment, packing, and sorting. If you decide that you no longer need the order, we recommend contacting us as soon as possible so that we have an opportunity to assist before the order enters subsequent fulfillment stages.
2. How We Handle Your Request
After receiving your cancellation request, we will first verify your order information and check its current processing status. We will then make reasonable efforts to intercept the order based on the circumstances.
If the order has not yet entered subsequent fulfillment stages, cancellation is generally easier to arrange. If the order has already entered warehouse fulfillment, packing, sorting, carrier handoff, or transit, cancellation may no longer be possible.
Even if the order has entered one of these stages, we will still make reasonable efforts to intercept it based on its actual status when we receive your request. Whether the cancellation can be completed depends on the order's processing progress at that time.
3. How to Submit a Cancellation Request
You can submit a cancellation request through the contact channels provided on our website. To help us identify your order and verify its current status as quickly as possible, please provide the following information when contacting us:
- Your order number
- Relevant information used when placing the order to help us verify it
Please submit your request as early as possible so that we can verify the order status promptly and assist based on the circumstances.
4. If Your Order Has Entered Transit
If your order has already shipped and entered transit, it will no longer be handled through the order cancellation process.
If the order can no longer be intercepted when we receive your request, or if it has already shipped, you can still refer to the Return & Exchange Policy on our website to determine whether you may qualify for applicable after-sales assistance. We will continue to assist you in accordance with the conditions and procedures set out in that policy.
For the specific conditions, application deadlines, and procedures for returns, refunds, or exchanges, please refer to the Return & Exchange Policy on our website. This page does not establish separate conditions for these after-sales services.
5. Refund Processing After a Successful Cancellation
For orders that meet the cancellation requirements and are successfully canceled, we will process the refund within 1–5 business days and return the funds to the original payment method.
Please note that refund processing time is different from the time it takes for the funds to appear in your account. After we complete refund processing, the payment provider, bank, or card issuer may need additional time to post the funds. As a result, the actual time it takes for you to receive the refund may vary.
If you have questions about the status of your cancellation request or refund, you can contact us through the contact channels provided on our website and include your order number so that we can verify the details.
Address: 604 Warren Dr, Middletown, DE 19709, US
Phone: +1 (302) 672-8419
Email: team@casnoril.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Time, ET)